Prioritizing Family and Keeping a Positive Outlook as a Small Business Owner – Small Business Show episode 90

small business positive thinking successYou’ve heard us talk about the flexibility vs. freedom of being a Small Business owner many times on the Small Business Show. But what if you actually did have the freedom? Freedom as in “I just sold my business, and now what?” kind of freedom? Our guest last week, Harald Sinow talked about taking a year off (that’s t-w-e-l-v-e full months, folks) to reconnect with his family and take them on an unscripted tour of Europe. Dave and Shannon take that concept and run with it on this episode of the Small Business Show – talking about prioritizing family, decompressing from work stress and working hard to hang onto the things you love.

The guys then jump into a discussion about minimizing your weaknesses by hiring someone to manage YOU and the importance of keeping a positive attitude during the normal ups-and-downs of owning a Small Business. Shannon coins a new term as a “Small Business Vampire” due to the fact that starting and running companies provides him with so much energy and a final comment about always being sure to understand that “Your best years are ahead of you!” is a powerful concept that can lead you to that Charmed Life that you so richly deserve.

Join us for these topics and more on episode 90 of the Small Business Show!

 

Chapters/Timestamps and Links:

00:00:00 Small Business Show #90 October 26th, 2016
00:00:57 Harald Sinow on SBS 89
00:01:18 Harald had the wisdom to take a victory lap of sorts
00:03:40 Not really a victory lap – more of a debriefing, a reconnection with kids, decompressing
00:04:55 Prioritizing your family
00:09:20 Teaching as a success metric
00:12:37 Hanging on to the things you love
00:14:30 Hiring your own manager
00:17:24 “Like a Small Business Vampire”
00:22:55 The best years of your life are ahead of you!
00:25:17 SBS 90

Transitioning from Worker to Teacher – Small Business Interview with Harald Sinow of MacStation and Creo Development : SBS 89

transition from worker to teacherHow easy was it for you to make the transition from doing the day-to-day work in your Small Business to teaching others to do it so you could focus on the business? Harald Sinow, co-founder of MacStation in Vancouver, realized that he needed to change his focus from being the best worker to being the best teacher if he wanted to grow his business.

Join us today on the Small Business Show to learn how Harald focused on this transition as well as cash flow and hiring to insure his business would succeed. We also discuss creating a “family” from your customers as well as your employees and how to “fire yourself” as quick as you can so your best people can do their best work.

We wrap up the show with a discussion of what happened after Harald sold his company, the impact of taking a year off to tour Europe to reconnect with his family and helping to launch young Small Business owners (Harald’s kids!).

This was an especially useful show, folks. If you are interested in creating, or continuing your own Charmed Life, listen in!

Chapters/Timestamps and Links:

00:00:00 Small Business Show #89 October 19th, 2016
00:01:18 Interview with Harald Sinow – Co-founder of MacStation in Vancouver
00:02:20 Used college classes as development study for MacStation
00:02:52 Timing matters!
00:04:33 Manage your cash flow
00:06:48 Transitioning to management – hire slowly and fire quickly
00:08:24 Have a hiring process that limits your ability to make mistakes
00:10:44 Word of mouth matters. Be diligent about tracking your customers
00:12:00 Manage your referrals.
00:13:00 Build a “family” from your customers – tracking their unique details
00:14:03No one can do it better than I can
00:15:00 Become a Good Teacher
00:16:26 Favorite mistake: “Not firing myself soon enough”
00:17:08 Build a great culture – have fun. Being able to let go – best measure of success.
00:19:48 Make sure your business is Built to Sell
00:22:08 Traveling and exploring helps to find what you’ll do at home
00:24:28 Sending your kids into the Dragons’ Den!
00:27:57 Find an accountability partner

Empowering Employees and Effective Customer Communication – Small Business Show Episode 88

empowering employeesAre you involved in every decision that your employees make? Would you like to grow your business, decrease headaches and free up some much needed time? We thought so. Today on the Small Business Show, Dave and Shannon discuss how “not to be in charge” all the time and empowering your employees to make the right decisions.

Dave shares some stories about being so concerned about communicating with customers that he would write the email responses and give them to his employees to send out. Dave now says: don’t do this! Shannon brings up the concept of repetitive email templates to handle similar issues that come up over and over with your customer service department as well as using a communication management service like HelpScout to insure everyone is on the same page when it comes to communicating with your customers.

We then jump into a discussion of “magic phrases” that build trust with your customers and help convince them that you are on their side and we wrap up the show with a quick discussion on refunds and handling them correctly.

Join us today as we discuss letting go and communication across teams with your customers on the Small Business Show, episode 88!

 

 

Chapters/Timestamps:

00:00:00 Small Business Show #88 October 12th, 2016
00:01:14 How to not be in charge
00:07:19 Singularity of purpose
00:08:47 Empowering People
00:11:41 Resist the temptation to write your employee’s emails
00:16:36 Using Help Scout to homogenize your company’s communications <https://www.helpscout.net>
00:19:35 “Magic Phrases” – words and phrases that build trust and convince the customer you are on their side.
00:22:12 Prioritizing the customer
00:24:00 Refunds are tricky business
00:29:38 Communicating with the customer – ongoing discussion about what is going on. “Show notes” or “tech notes”

Building a Facebook Small Business Group – Small Business Show episode 87

small business facebook groupOn this episode of the Small Business Show, Dave and Shannon talk about the development of the Small Business Facebook Group, what went wrong at the beginning and what is going right with the Group after making some (much needed!) changes. We discuss how Small Business owners are using the new group to get critical feedback on their websites and apps, how a political discussion really can be productive while taking into account different viewpoints and much more. You’ll want to be sure to join the new Small Business Group to get in on the discussion!

Dave then shares 5 traits that Apple CEO Tim Cook looks for when hiring employees and Shannon questions the viability of using those tips with every employee type. Read the article, then share your thoughts!

We wrap up the show with a quick discussion about the new Facebook Marketplace that is being re-launched this week. Are Craigslist and eBay worried? Will you use the FB Marketplace for your business? We will continue to discuss this new selling venue as it evolves.

Join us today on the Small Business Show for these topics and more!

 

Chapters/Timestamps:

00:00:00 Small Business Show #87 October 5th, 2016
00:01:00 Managing time: Look for the busiest person
00:02:47 Lessons learned creating our new Facebook Group
00:05:29 Tim Cook’s Traits of an employee
00:11:00 Rob asks us and you to evaluate his website
00:13:48 Taxes: Legality vs. Morality
00:21:24 Facebook Marketplace