Powering Through the Daily Grind of Running Your Small Business – Small Business Show 168

powering through small business problems

Running your Small Business is not always glamorous and full of inspiration. There’s going to be days (weeks, months) that you have to resign yourself to slogging through the muck, solving what may seem like insurmountable problems, all the while keeping yourself and your team motivated to make it through the day. On this episode of the Small Business Show, Dave Hamilton and Shannon Jean discuss adversity, sharing their own stories and offering some tips on how to endeavor to persevere.

On a recent episode, we focused on the Charmed Life that can be created by owning one or more Small Businesses. We got called out a bit in the Small Business Support Group from a business owner that was frustrated that we were forgetting about the struggle that many Small Business owners face each day, that living a “Charmed Life” just wasn’t an option for these folks. Based on that feedback, this episode focuses on the struggle, grinding it out each day when you need to and how to power through tough times. All the while, we remind the commenter that they were already creating their own Charmed Life by being able to make their own decisions, to control their own destiny by solving those problems, by battling through the struggle.

Join us today for a special episode of the Small Business Show, then visit the Support Group to take part in the conversation!


  • 00:00:00 Small Business Show #168 for Wednesday, April 25, 2018
  • 00:01:05 Shannon and Dave get called out!
  • 00:02:04 All About that Grind
  • 00:04:31 Parable: The Flat-Panel TV Débâcle
    • Buy everyone’s problems
  • 00:07:41 Tip: Be able to adapt
  • 00:08:21 Scott, on Facebook: “Some of us haven’t gotten there yet!”
  • 00:08:53 Parable: “This will put us out of business.”
  • 00:12:44 When your self-worth is wrapped up in your business’s success
  • 00:13:34 Tip: Bull-headed persistence
    • Endeavor to Persevere
  • 00:18:46 Parable: The sleep-aid story
  • 00:20:14 Tip: Embrace the stress (at an acceptable level)
  • 00:21:10 “Find other people’s Problems” (translates to Dave’s “Take People’s Headaches Away”)
  • 00:22:48 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year.
  • 00:26:02 The grind never ends
  • 00:26:31 Do you want to hear Dave and Shannon whine? feedback@businessshow.co
  • 00:28:01 Tip: Accept the definition of insanity
  • 00:28:58 Tip: Try new things and document them
  • 00:29:43 Tip: Force yourself to look at what’s not working
  • 00:31:33 Tip: Accept good fortune, but don’t count on it!
  • 00:33:53 Tip: Keep yourself mentally strong
  • 00:38:14 Tip: Embrace small successes
  • 00:42:17 Tip: Program your moist robot
  • 00:42:54 Tip: Look in the mirror, even when things are going bad
  • 00:44:55 SBS 168 Outtro

Enriching Your Life Beyond Profits With Your Small Business – Small Business Show 167

enrich your life beyond profits with your small businessWhat’s the secret to living a Charmed Life and using your Small Businesses as fuel to create it? Join us today on the Small Business Show to learn how Dave Hamilton and Shannon Jean have founded a multitude of Small Businesses over their lifetimes to bring them much more than profits.

We’ve mentioned the Charmed Life on our show many times, in fact, it’s usually a sign-off message at the end of each show, encouraging you to “Keep living that Charmed Life!” It’s such an important part of our experience that we thought it was time to dig deep into the details and explain just what we mean with that phrase and how you can join us on this awesome journey.

You’ll learn about creating a Success Cycle that keeps you moving forward, enriching your life along the way, how to create simple Working Agreements that not only keep things clear between prospective business partners, but act as a “test” when you are just at the beginning of a potential partnership. We then jump into a discussion about Freedom vs. Flexibility and why understanding the difference can, well, make all the difference in your perception of just what success is.

Join us today and you’ll also gain some valuable insight on our concept of creating your own reality and why being able to write your own story is a huge part of the Charmed Life experience. During the discussion, we also touch on the financial benefits of your Small Business and why we believe that making money is secondary and that you will ultimately build more wealth with this method.

We wrap up the show with a discussion about “selfishness” and why it’s a positive thing to enrich your own self so you can help others along the way.

You don’t want to miss this episode of the Small Business Show!  Listen in, then come join hundreds of other Small Business owners in the Small Business Support Group.


  • 00:00:00 Small Business Show #167 for Wednesday, April 18, 2018
  • 00:02:31 You’re building a set of stairs
  • 00:03:35 Why do you want to do this?
  • 00:06:09 When setup right, success comes quickly
  • 00:07:26 The nuts and bolts of that Working Agreement
  • 00:09:29 The Success Cycle
  • 00:10:26 Living the Charmed Life
    • Freedom vs. Flexibility
  • 00:11:29 Tell your own story, create your own reality
  • 00:13:11 Time is our most precious commodity
  • 00:14:47 Don’t feel guilty about the charmed life!
  • 00:16:52 Flexible financial picture
  • 00:18:38 90% of my life is tax deductible
  • 00:20:00 Creating your second family
  • 00:21:30 Be selfish about making yourself feel good when helping others
  • 00:22:35 Book a trip for someone else
  • 00:23:52 And then book a trip for yourself
  • 00:25:17 Non-taxable income
  • 00:25:25 Enjoy laughter
    • “We have a great time working very hard”
  • 00:28:00 The money is secondary
  • 00:29:39 SBS 167

How Much Risk is Right for Your Small Business? Episode 166 of the Small Business Show

Is all business risk bad? Searching for “small business risk” online and you’ll find most articles and resources are focused on minimizing or avoiding risk. Listen in to today’s episode of the Small Business Show to hear why we believe that taking risks is part of the “secret sauce” of business success. Without risk, you’re no different than the person working in the cubicle who never starts their business in the first place.

Your hosts, Dave Hamilton and Shannon Jean have some strong ideas about risk and why you should be embracing it, turning risk into opportunity for your Small Business. During the show, you’ll hear about how taking risks can create an advantage over your competitors and how the anxiety associated with taking risks can fuel your motivation.

You’ll also learn about minimizing risks and how to use successes of any size to create a Success Cycle that will propel you to even more awesomeness.

Join us today on the Small Business Show for all this and much more. Then, visit our Support Group to join the conversation!


Setting Customer Expectations and Empowering Employees to Solve Problems – Small Business Show 165

managing customer expectationsEver been frustrated when you’re waiting for a service provider to show up or a product to arrive and they/it are late? Today we turn the tables and discuss this problem as it relates to your Small Business performance and the importance of setting, then meeting (ideally exceeding!) your customers expectations. It’s time for episode 165 of the Small Business Show!

Both Dave and Shannon have experiences they want to share with you about not having their expectations met when working with other businesses and how that impacted them, as well as the disruption is can cause at the company performing the work. The discussion focuses on how to set the customer expectation and how to manage communication during the process, so even if you can’t fulfill that expectation, your customers will still be happy.

We then jump into ways to insure that your customer feels valued and why breaking bad news early and transparently can earn you customer loyalty. Then it’s on to talk and tips about empowering your employees to solve problems without having to seek approval from you or their supervisor and why saying “Yes” more will bring on the customer love.

Listen in and then join the discussion on the Small Business Support Group!




  • 00:00:00 Small Business Show #165 for Wednesday, April 4, 2018
  • 00:01:27 To-Do Lists
  • 00:03:43 Customer Services Tales
  • 00:04:48 Irving
  • 00:06:25 Set that expectation
  • 00:10:30 Then manage to that expectation
  • 00:13:36 Missed expectations are massively disruptive to everyone
  • 00:15:16 Own the communication of bad news
  • 00:16:10 Quote hours, not days
  • 00:17:45 Make the customer feel like they matter
  • 00:18:41 Communicate that value
  • 00:20:59 Why do these service companies fail at this over and over again?
  • 00:23:48 SPONSOR: Simple Contacts – Get $30 off at simplecontacts.com/sbs or enter SBS at checkout
  • 00:28:07 Apple
  • 00:32:28 We Screwed Up
  • 00:36:07 The Lesson is to find an empowered employee
  • 00:36:56 Empowerment Translates to Importance
  • 00:38:41 When you say “Yes” The Customer Loves You
  • 00:41:18 Shannon’s Contractor Sucked the joy out of the project
  • 00:42:04 The moral: set expectations, empower employees
  • 00:43:00 What would it take to change this?
  • 00:44:16 SBS 165 Outtro