What Type of Leadership Leads to Small Business Success? – Small Business Show 190

small business leadershipStart a business and you become a leader. Not just for employees, but to your customers, suppliers and other partners. What type of leadership style creates the most successful Small Businesses? Join your hosts Dave Hamilton and Shannon Jean today to learn about different leadership styles and why you’ll need more than one type for success.

Should you be a constant cheerleader, or a steady, persistent force that your followers count on? We’ll discuss why you’ll need to be both and when it’s appropriate to use each style. You’ll hear about prioritizing relationships over tasks and how you’ll get better results from your followers this way. Shannon discusses his favorite “Mirror vs. Window” analogy for praise and accountability and Dave discusses the differences between leadership and just working hard.

We share our tips about granting autonomy, how ethics play a role in what your followers think of you and how persistence needs to be your super power. We wrap up the show with a discussion about emptying the trash and cooking lunch for your followers – always fun topics.

Listen in and then share your own leadership tips at the Small Business Support Group.


  • 00:00:00 Small Business Show #190 for Wednesday, September 26, 2018
  • 00:00:57 Better than the alternative
  • 00:02:08 The definition of retirement: Dave’s Ice Cream Truck!
  • 00:05:49 No results for Leadership!
  • 00:06:36 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness
  • 00:09:13 What type of Leadership creates a successful small business?
    • Leadership vs. Just Working Hard
  • 00:12:23 Setting the priorities: Dashboard-level view of your business
  • 00:13:17 Categorize problems: systemic or one-offs
  • 00:13:45 Cheerleader vs. Steady Hand that Leads through Crisis
  • 00:14:48 Leverage silence
  • 00:15:28 Spin your perspective
  • 00:18:33 Always make a decision!
  • 00:21:12 Openly praise, privately correct
    • Build a Safe, Trusting Environment
  • 00:23:09 SPONSOR: New Square Payroll App – Everything you can do on a desktop you can do in the app. Visit Square.com/Go/SBS for More
  • 00:25:10 Small Business Support Group
  • 00:25:31 Managing your management: focusing on tasks vs. relationships
    • “These people worry about the business more than I do.”
  • 00:27:23 Developing your people
    • Adjust roles to take advantage of skills and strengths
    • Take a genuine interest to learn who your employees are
    • Create an environment you enjoy!
    • Ask: “Do you need anything?”
  • 00:32:11 Pay attention to the new person
  • 00:33:23 Extend financial autonomy
  • 00:34:17 Monitor your ethics
  • 00:36:21 Persistence – Communicate during crisis
  • 00:38:17 Be the janitor and the cook!
  • 00:39:18 SBS 190 Outtro

Bill Ready Paypal COO Interview, Funds Now and Customer Experience – Small Business Show 189

Paypal COO Bill ReadyGetting paid might be the most important task for your Small Business. Processing payments quickly for your customers, avoiding fraud and managing your cash are all critical and daily tasks. Today’s guest on the Small Business Show has a wealth of experience in the payments processing business and is currently the COO of PayPal. Bill Ready joins your hosts Shannon Jean and Dave Hamilton to talk about PayPal’s new Funds Now service and much more.

Listen in to hear how Small Business is part of Bill’s DNA, starting out by working for his parents auto repair business and taking those lessons to become an “accidental entrepreneur” that eventually led him to be involved with five startups, including Braintree and Venmo, eventually landing at Paypal and to the Chief Operating Officer role that he fills today.

We all know that getting access to your cash is paramount for Small Business Owners. Bill discusses PayPal’s new Funds Now service that allows for instant access to funds for Small Businesses using Paypal. We discuss PayPal’s goal of “democratizing access to the digital economy” for Small Businesses of all sizes and why this is so important for Bill and Paypal.

You’ll hear some great tips on the customer experience and some unique advice about scaling your business that you might not have considered. Join us today for this very special episode of the Small Business Show and then visit the Small Business Support Group to ask more questions and to share your comments!


  • 00:00:00 Small Business Show #189 for Wednesday, September 19, 2018
  • 00:00:39 Bill Ready from PayPal, Braintree, Venmo
  • 00:01:41 Small business in the blood
  • 00:03:05 The accidental entrepreneur
  • 00:05:07 The joy and the burdens of small business are tremendous
  • 00:06:52 PayPal’s new Funds Now
  • 00:11:30 Going international… with immediate funds.
  • 00:14:16 PayPal extends trust
  • 00:16:20 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial.
  • 00:18:00 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year.
  • 00:20:30 Don’t Truck the Farmer’s Livelihood
  • 00:22:47 Always remain customer-focused
  • 00:24:27 Democratizing access to the digital economy
  • 00:27:50 It’s all about the customer
  • 00:29:23 Paypal’s customers are buyers and sellers
  • 00:31:56 To scale, you need repeatable process
  • 00:33:08 ….and you need to hire passionate people
  • 00:34:55 Visit the Business section at PayPal.com
  • 00:35:55 SBS 189 Outtro

Time Management Tips and Tricks for Small Business Owners – Small Business Show 188

small business time managementTime is arguably our most important asset as Small Business owners. You can’t create more of it, but you can increase your efficiency and hack how you use time each day to make it work in your favor. Today on episode 188 of the Small Business Show, your hosts Dave Hamilton and Shannon Jean share their tips and strategies for getting the most out of your 24/7.

The subject of time and the lack of it was brought up by longtime listener Todd McCann of the The Trucker Dump Podcast. Todd has the same problem we all do: not enough time in the day. You’ll hear our thoughts on making some changes that could open up more hours for Todd, along with some questions we ask of Todd that just might help your day become more efficient.

Join us today and you’ll also hear about sacrificing some things to succeed, flexibility vs. freedom, learning to Spotlight your time and ignoring those time-killing distractions, scheduling time with yourself, why communicating your time needs to others is critical and if money is what you’re seeking at a particular moment, the most important question to ask yourself that will focus you in the right direction.

Listen in, then share your story with us at the Small Business Support Group!


  • 00:00:00 Small Business Show #188 for Wednesday, September 12, 2018
  • 00:01:19 About our sponsors
  • 00:02:27 Todd-What Happens When I Really Don’t Have Time?
  • 00:05:42 Recording behind the wheel
  • 00:07:30 Two different shows
  • 00:08:55 Creating more time
  • 00:10:08 Be intentional with your time
  • 00:11:14 Are you willing to pay the price?
  • 00:12:28 Go back to work at night
  • 00:12:55 Flexibility vs. Freedom
  • 00:13:26 Learn to Spotlight your time
  • 00:16:49 Keep a pad next to you
  • 00:17:17 Bob LeVitis on the Small Business Show
  • 00:18:58 SPONSOR: Timing, for anyone billing their hours. Visit timingapp.com/smallbusiness
  • 00:21:00 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial.
  • 00:22:44 Schedule Time with Yourself
  • 00:24:57 Communicate your schedule with the people around you
  • 00:28:07 Create your system
  • 00:28:59 Tools… and services!
  • 00:29:47 Managing optimism and realism
  • 00:30:19 Question: What can you be doing right now that will increase your revenue?
  • 00:32:19 Decide that you DO want to know this information!
  • 00:33:38 SBS Outtro

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The Business of Coffee: Café Rica Founders Interview – Small Business Show 187

Cafe Rica USAEveryone knows that coffee is an important part of every Small Business startup, right? With 400 million cups enjoyed every-single-day in the United States, this seems like a great opportunity for a Small Business. But, how do you get your voice heard in this crowded market? How do you create a niche where you can build a unique brand focusing on quality coffee and customer experience?

Join us today for this episode of the Small Business Show to meet Tristan and Jackson Bredehoft, founders of Café Rica, a fast growing local and online coffee business located in Battle Creek, Michigan.

Tracing their family origins back to Costa Rica, the Bredehoft brothers decided to import a unique Costa Rican coffee to share it with customers in the U.S. Literally bringing back two suitcases stuffed with coffee to get things started. You’ll hear the Café Rica founders discuss the benefits and challenges of working with a sibling, how they decided to build a Local, Craft Coffee business and why they wound up building their local coffee shop inside of repurposed shipping containers.

Tristan and Jackson share how they benefited from taking part in a Kitchen Incubator program and how they have leaned on the Mentors from SCORE to shift their marketing focus to dramatically accelerate growth. Join your co-hosts Shannon Jean and Dave Hamilton as they learn about the Cafe Rica story and then come share your own at the Small Business Support Group!


  • 00:00:00 Small Business Show #187 for Wednesday, September 5, 2018
  • 00:01:47 Tristan and Jackson Bredehoft from Café Rica
  • 00:03:11 Family joke to family business
  • 00:03:52 It starts with a suitcase!
  • 00:05:58 The sibling business
  • 00:08:05 Assigning duties…and The sibling benefit!
  • 00:10:22 “The riches are in the niches”
  • 00:12:00 Local, Craft Coffee
  • 00:13:29 Differentiator: Shipping containers
  • 00:15:27 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial.
  • 00:16:41 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year.
  • 00:18:15 Help from a kitchen incubator!
  • Score Advisors
  • 00:20:48 Biggest struggle – Learning to Tell Your Story
  • 00:22:36 Learning from customers: subscriptions
  • 00:24:32 Favorite mistake? Gotta listen to hear this one!
  • 00:26:02 If you have an idea, do it!
  • 00:27:09 Visit Cafe Rica on Facebook
  • 00:27:51 SBS 187